Testimonials

“I would like to thank you both for your teleclasses. After the first class, this made a big impact on my approach and attitude. This positive approach helped me to be more specific with my aim and objectives, also with my staff management and overall business management. Thank you. I have started on my daily work out and planning, no more taking paperwork home.”
Melva Dawkins, Director
Fairplay Recruitment

“Many thanks for your teleclasses. I have to admit to being nervous about coaching by telephone yet you made the whole process a rich learning environment. Not only would I now say that telecoaching saves time in that you don't have to travel but I gained so much by listening and learning from others in the group.”
Susan Henderson
T and C Solutions Ltd

“Thank you so much for your teleclasses. I have really found them useful in focusing on what is important to me and making that happen. I found I was more energised and felt I was achieving something positive with direction rather than being blown around by circumstance.”
Diana Wright, Nutrition Consultant
www.dianawright.co.uk

“Susan's coaching couldn't have come at a better time. I was considering a career change, the potential of continuing education with an MBA, moving to Europe from the US and familiarizing myself with the UK job market. Susan provided a calm and focused approach to our coaching that enabled me to prioritize and to start dealing with the different aspects of the changes I was contemplating. She provided guidance, sources of information, market knowledge and assisted me in putting down on paper what I wanted and what I thought I could offer. She was very supportive and encouraging while remaining objective and firm. Susan has been an immense help throughout my journey and I feel that I owe the successful outcome to the clarity she brought to my thinking and focus. I would highly recommend coaching to anybody who may be faced with similar challenges.”
Dina Kosma, Audit Manager
PwC, USA

“Real Coaching Solutions, under the leadership of Susan, came into Serco and completely took hold of a project to complete the design and implementation of the new emerging leaders' programme. Her coaching style to work alongside six divisional HR directors, to bring engagement and consistency into the selection process of talented leaders, saw a real turning point in the programme and the outcome brought forward an outstanding group of potential leaders. Susan built strong relationships with the development organisations involved with the programme and facilitated the initial programmes, putting all candidates and co-facilitators at ease and creating a wonderful start to the programme. A difficult programme with tight deadlines and she met all the challenges with such positive focus.”
Jill Garfitt
Serco plc

“Real Coaching Solutions worked with us to transform a group of enthusiastic, but inexperienced, managers into excellent presenters. They delivered a bespoke programme based on improving presentation techniques over a four-month period that transformed the skills of the individuals involved. Susan and Carole Ann quickly grasped the business needs of the organisation that enabled them to identify appropriate working models. Their initial training and assessment followed by coaching support was flexible and tailored to meet the needs of individuals located across England.
Not only did Susan and Carole Ann meet the immediate needs of improving presentation skills, but also their engagement contributed to team-building and met other management needs. This project has made significant progress in the short time it has been going. I would have no hesitation in recommending Real Coaching Solutions to other organisations that wanted to make a significant impact on their workforce.”
Stuart Douglas
Assistant Director
Play England

“Susan worked with The Prince's Trust to design and implement a competency framework and performance management process to help appoint, appraise and develop staff consistently. We have effectively used the framework to measure and encourage behavioural change within individuals.
To support the process, Susan also delivers Performance Management workshops to help managers gain greater clarity and acceptance of the framework, to understand how to apply it and to become familiar with the language and indicators of behaviours during performance management.
Susan is highly regarded by The Prince's Trust; she is an excellent facilitator and always prepared to offer flexibility in order to accommodate our needs.”
Elaine Brown
National Employee Development Manager
The Prince's Trust.

“Forgive what sounds like hype, it is not. Indeed quite the opposite. Coaching with Carole Ann has been intensely rewarding and valuable. She has helped transform my perceptions and attitudes both professionally and in my private life. I am a very satisfied customer.”
Neil Gregory
Chief Executive Officer
Nanoproteomics

“Carole Ann has given me the courage to change the direction of my life. She has helped me to identify and focus on the values that are truly most important to me and given me skills to deal with doubt and fear. I am teaching my son to tackle problems using some of the techniques taught to me. I just wish I'd heard about Carole Ann a year ago.”
Sally Morris
Head of Department: Psychology

“Susan, it seemed appropriate for me to once again thank you for the help and assistance given to my colleagues. It was greatly appreciated. For me, personally, you alone helped me come to terms with events and got me motivated to address issues. Thank you for that”
Operations Director

'Coaching (with Susan), was an invaluable and empowering experience allowing me to achieve a smooth transition into a challenging role.'
Senior Manager

“Working with Susan has given me a valuable opportunity to reflect on my professional and personal lives, and the interface between the two. Coaching offers me a powerful mix of support and challenge, enabling me to move forward with more confidence and clarity”.
Director